Shipping policy
📦 Shipping Policy
Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday). Orders placed on weekends or holidays will begin processing the next business day.
During peak seasons or high‑volume periods, processing may take slightly longer. Pre‑order items will ship according to the timeline listed on the product page.
Domestic Shipping (U.S.)
We offer the following shipping options:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Priority Shipping: 1–2 business days
Shipping rates are calculated at checkout based on weight, destination, and carrier.
Free Shipping Threshold: Orders over $[AMOUNT] ship free within the U.S.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.
If you did not receive a tracking email, check your spam folder or contact us.
Shipping Delays
We are not responsible for delays caused by carriers, weather, or customs processing. We will always do our best to help resolve carrier‑related issues.
Lost, Stolen, or Missing Packages
If your package is marked “delivered” but you cannot locate it:
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Check with neighbors or building management
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Verify the shipping address on your order
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Contact the carrier directly
If you still cannot locate your package, reach out to us and we will assist with a carrier investigation.
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout. If an address error results in a returned or undeliverable package, we can reship it—additional shipping fees may apply.
Shipping Restrictions
We cannot ship to P.O. Boxes for certain carriers or oversized items. Some products may have regional restrictions based on local regulations.
Questions
If you have any questions about shipping, delivery times, or your order status, contact our support team anytime.